The customer is eligible for a return or exchange for a valid reason, and the item must be unused, in the same condition as received, and in the original packaging.
If customer received a damaged product, based on evidence; we will immediately send a replacement and arrange a courier, or send a delivery label so the customer can return the product to our warehouse without any cost.
Incase the customer wishes to get a full refund instead, we accept that. However, they need to still send us the damaged product back on our cost.
As we offer 1-4 weeks delivery on some products and others for 3 days delivery, Our policy lasts 13 days after the customer receives their product. It is the customer's responsibility to report any damage or issue to the product within one week of receiving it.
For requesting a return please email email@example.com then all instructions of next steps will be provided in the email.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds (if applicable)
Once the returned product is received and inspected, an acknowledgment of reception email will be sent to notify costumer.
If the product is as described and agreed on before returning the item, then a refund will be issued and a following up email will be sent to customer. Then the refund will be processed, a credit automatically applies to Credit Cards or original method of payment within 5-7 working days.
If however the condition of the product isn't as described, then a further investigation is carried out, but at Black Rose Store we always make our customers happy, we will find solution satisfies both sides.
Products on sale.
Black Rose Store refunds products bought in sales under the policy stated above.
Shipping Back to us.
If, as stated; the error from our end, we take full responsibility of the shipping cost, by either arranging a courier or sending a free shipping label for the costumer to use when sending the product back to us.
If however the costumer decided to return the item for different reason and was approved on by us! then the costumer should take full responsibility of the cost of shipping the product back to us with a tracked mail. we can arrange the shipping but then the cost will be deducted from the refund.
We recommend always that the costumer uses trackable shipping service or shipping insurance, as we don’t guarantee that we will receive the returned item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.